FAQ

Feeling confused? No worries, we're here to help!

Below we have listed some answers that might come in handy when you buy and try the OILI wearable. Also, feel free to reach out to us by e-mail at hi@oili.se if you cannot find what you are searching for.

What is a wearable?

A wearable can be any piece of clothing or accessory that has an electronic device incorporated and is worn on the body. Wearables can be applied and used for many different purposes. The OILI wearable is particularly used to make payments (besides being a cool fashion statement on your wrist).

How do I activate my OILI wearable?

Before using it, you need to activate your OILI wearable by connecting your preferred payment card through our partner, Fidesmo. Read more and connect here.

What do I do if I lose my OILI wearable?

You need to remove or pause your payment card activated on your OILI wearable, which can be done in Fidesmo's self-service portal here.

How does the payment solution work?

You can read more about the solution on the page Payment solution. If you have more questions, our partner Fidesmo will be able to help you! Read more on their website here.

Which bankcards can be used for my OILI wearable? 
You can use selected Mastercards that supports fidesmo pay. Banks that supports Fidesmo pay today is Nordea, Swedbank , SEB, VIMPAY and Eika kreditbank. To see a list of all the selected mastercards follow the link.

Is it safe to pay with the OILI wearable? 
Yes your cardinformation is never stored in the wearable its just an reference that is used to identify your card when purchasing. Read more at about the payment solution at our partner fidesmo

Is it possible to return my OILI wearable if I am unsatisfied with the product?

We have a 30 day return policy, which means that you can return your item to us within 30 calendar days upon receiving your order. Read more about the return process on the page Return & refund.

The information I am searching for is not listed here. What do I do?

You can send us an e-mail at hi@oili.se.